An Update on my Globe Visibility Rant

Last Thursday I was fuming... mad... I had gone mad. The Aileen Patience scale was tipped over the top. So I ranted about what was bothering me. It was about my not-so-happy purchase of the Globe Visibility service.

I had actually planned to fax my post to them, the same way I did when I ranted a few months back about some computer shops. I got a call from one of the shops (Silicon Valley), but I have not dared step in the shop eversince (trauma ito!). Anyway, back to Globe, I didn't get a chance to fax it over the weekend since I was quite busy preparing for my trip.

Last night, I got a call from a friend, someone from Globe was looking for my number and I got a call from, no less than, the head of customer service! I had calmed down since, but was quite irked that as of yesterday morning the service was not activated yet. Tsktsktsk. Anyway, the kind gentleman apologized for the atrocities that I went through and agreed to my request - refund the PhP11,700 I was forced to pay (anak! we can buy your aircon this weekend!) and he promised to get the service activated immediately.

I received a message this morning that the service has been activated, but maybe it's me or the OS I'm using in my laptop it's not working. Well, anyway, the kind gentleman said that he'd send someone to help me set it up when I'm back in Manila. Yey!

Anyway, in fairness, I could say that they have identified the problems that caused the awful service I got and methinks they're going to do something about it (I am forever hopeful and optimistic with things). They've noted the comments posted in the entry I made the other day as well. I am hoping that they'd be like this to ALL the customers and not just me (I'm just like everybody else, it's just that I have a blog hehe).

Just get me up and running Sir and I'll be your happy customer again.

The Invisible Globe Visibility

I am known to be a very patient person, but this afternoon I blew my top at the Globe Wireless Center at Park Square in Makati. Why?

Because I feel like I had been duped.

Before I start ranting let me tell you why I decided to get Globe Visibility.

I NEED IT for many reasons, but primarily for work.

And I thought since I have been a Globe user for 8 years already and it's more convenient to go to their wireless centers, then I might as well tie-up the services I've been using under one roof.

So, even though I've been given the round-around in the past:
1. "Oh we don't have it here in SM Bicutan, go to Glorietta."
2. "Oh we don't have a demo unit here, go upstairs at the Hub near Red Lane."
3. "Oh we'll send someone to do a demo on your laptop since we don't have a unit available anymore."

I just shrugged it all off. Didn't get mad, coz, I needed it and I have a higher objective so I didn't mind the hassle.

BUT!

BUT!!!

Yesterday afternoon I called the customer service hotline number to find out where exactly I could get one. Got the list of requirements and all other info to make sure that it was going to be hassle free.

I was gravely disappointed. Mistreated. Upset.

I was told by the customer service person I just need to pay PhP5,000 upfront and provide some requirements. Okay, so I had no problems about that.

And then, surprise, suprise, they said that that promo ended already and it wasn't available. WTF?!?! It's an existing product, how could it not have a basic offering.

Breathe in, breathe out. So I told Gilbert (in fairness, he really kept his composure) that I just checked the day before with customer service the available plans etc. for Globe Visibility. So, he said he had to check with training the newest plan since they were not informed about it yet. I waited patiently, got the same answer, pushed around for a better answer and then...

"Ma'am you have to purchase this plan so you could get the Globe Visibility." They wanted me to purchase a N95, so I could get it. I had to pay upfront PhP25,000+ just to get it.

WTF?!?!?

At this point, I was trying very hard to be diplomatic and patient. I then called a friend to ask if he and she could help me. They were flabbergasted about the treatment I was getting. Anyway, they gave me feedback from their friends in Globe that I didn't need to purchase a phone just to get a Globe Visibility.

Anyway, yada yada yada. I thought it was quite unforgivable that:
1. Globe's internal communication program seemed to be messed up. I AM THE CUSTOMER and I was told that I just had to pay PhP5,000 upfront. Why should I care that your promo is apparently over? You gave me that commitment, so DELIVER!
2. Globe Visibility's product manager seemed to have let their promo plans pass. The last one apparently ended last July 15... it's already July 19!
3. I had to pay an additional PhP11,700 just to get the @#$%$ thing even though I was told I was only supposed to pay PhP5,000 upfront.

If I had the luxury of time and energy, I would've headed over to PLDT to get a WeRoam instead. BUT! I'm busy and I can't afford to just while away my time to get the proper service I should be accorded as a consumer.

I don't complain much and when I do complain, it really means I have been MISTREATED badly.

And to make matters worse, I was told it's going to take about 5 days before they can activate it. They only told me this after I signed the contract and the payment slips.

Oh my. Can I just throw this thingy in the trash can?

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UPDATE

I will definitely send this post to Globe's top management and demand for a refund for the
E220 Huawei USB modem I paid for. And here are some more posts I found about Globe Visibility:

Mobility Philippines
TipidPC.com
Random Insanity
Mobile Junkie
Istik Online
Blogalicious
Gloss Mania
Tell Me Lies, Sweet Lies
Vince1
BTNFelipe
Zimmbodilion
Macalua.com

Well... just a couple... head over to Technorati or Google Blogseach and search for "Globe Visibility". There's a lot and I mean a loooooot.