I'm cranky because I didn't get a good night's sleep (which is apparently a requisite to my good mood and perkiness). Last night the haze in Singapore hit 99 PSI. Hitting 50 PSI is already a bad indicator for me since I have a heart condition. By 9pm last night I felt like being choked. I used the nasal spray my EENT gave me, but that only helped a little. I tried to calm myself down by quilting since one of my friends advised me that I should let my body adjust. It helped a little and I eventually fell asleep around midnight.
Part of the reason I'm cranky is stress. The last two weeks have been extremely stressful since I had to work on a crisis situation. I do enjoy figuring out how to get out of a crisis, but part of it includes getting stressed.
So how does one get out of a crisis?
1. Audit the situation - a crisis usually happens when someone messes up. It may be work-related or something in your personal life, but usually it's because someone did not fulfill their responsibility (on or off-work). Before diving in to solve a problem it would be best to assess the situation. Check who are involved, the status and know what needs to be done.
2. Listen and ask Questions - one of the beautiful things I learned from the coaching course I took was the importance of listening and asking questions. Before making any pronouncements listen to what people have to say and ask questions. Ask more what, how, why questions and you'd be surprised with the answers you'll get. (We were forbidden to ask yes/no questions at coaching class).
3. Ask More Questions - I learned that it's better to ask than to make assumptions.
4. Check Resources - as you listen and as you ask questions you will get a lot of information. Assess the data and counter-check available resources you may have. It's very important to get all sides so you can make the proper recommendation.
5. Make a Recommendation - with the appropriate data, counter-checking resources and matching these to objectives (and maybe adding more goals) you can then make a proper recommendation to make things work out.
[Hmmm... I think the above recommendation works for love as well].
Nothing like writing to make me less cranky. =)